Frequently Asked Questions
Everything you need to know about shopping with KLEIO
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, KLEIO ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products covered by a warranty?
All KLEIO products come with a standard one-year manufacturer's warranty that covers any defects in materials or workmanship.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be changed.